External Engagement Manager

Position Overview 

This brand new staff position provides strategic leadership and skilled coordination for Achieve Twin Cities’ engagement with external community partners and volunteers who are vital to our programs and mission. They will create organization-wide engagement goals; establish and execute plans that leverage our relationships and resources to increase the quantity and quality of volunteerism and partner engagement in our programs; and provide essential internal coordination to maximize the impact of partnerships. The external engagement manager will drive volunteerism at Achieve, establishing volunteer recruitment strategies and ensuring that volunteers are well-prepared, effective and appreciated in their roles. They also support the development of new data systems for managing partnerships and volunteer data, working with the organization’s monitoring and evaluation team to establish best practices and protocols for data usage. Through all of this work, they make vital contributions to the success of Achieve internship programs, student career exposure and preparation, and Achieve resource development. This position reports to the vice president of partnerships and internships.  

About Achieve Twin Cities  

Achieve Twin Cities (formerly AchieveMpls) rallies community support and delivers best-in-class programs to inspire and equip young people in Minneapolis and Saint Paul for careers, college and life. Our vision is that all young people have full and equitable access to postsecondary education and career opportunities, creating a more just and vibrant community. We direct career and college readiness services in 28 Minneapolis Public Schools and Saint Paul Public Schools high schools; connect students with career exploration opportunities through Step Up high school and Achieve College Internships; host EDTalks, Principal Partner Day and other public engagement events; and serve as the nonprofit foundation for Minneapolis Public Schools.  

In this work, Achieve Twin Cities partners with over 200 local companies, government agencies and nonprofits who create internship opportunities, introduce young people to new careers through worksite tours and school-based career exploration events, volunteer with students for mock interviews and other skill-building activities, and provide other programmatic expertise and support. Achieve also welcomes individual volunteers to share their skills and career journeys at school-based career events and mock interviews.   

The Young People We Serve

Twin Cities youth are our emerging leaders – talented, capable and ready to learn. We believe in the power of career and postsecondary readiness to enable young people to imagine and live rewarding lives, and we prioritize services for our students who face systemic barriers to access. 70% of Minneapolis Public Schools students are youth of color, 60% are eligible for free or reduced lunch, and 32% call a language other than English their home language, with nearly 90 different languages spoken in the district. In Saint Paul Public Schools, nearly 80% of students identify as non-white, two-thirds are eligible for free and reduced lunch, and over 125 languages and dialects are spoken in the district. Nearly 86 percent of Step Up interns and 95% of Achieve College Internship participants are youth of color. Recent interns are over 80% low-income and more than 50 percent come from immigrant families. Collectively, our students represent our community’s rich diversity of talent, skills and life experience that is critically underrepresented in post-secondary education and career-track employment. 

Duties and Responsibilities

External Engagement 

  • Set organization-wide goals for Achieve external engagement and partnership. With support and direction from the V.P. of Internships and Partnerships, select engagement targets for partnership development and align goals of Achieve program, marketing and development teams to establish organization-wide external engagement goals.  
  • Establish and manage the execution of organization-wide engagement plans for select partners. With support of V.P. and Achieve strategic partnerships committee, 
  • Outline steps, responsibilities and timelines for engaging strategic partners, ensuring clear ownership of each step and following up according to agreed timelines. 
  • Develop systems (meetings, tools, frameworks) that facilitate all teams to share information and manage next steps of partnership development.
  • Coordinate with key staff to reach agreed-upon goals, reinforcing individual areas of ownership while highlighting interconnectivity of roles and responsibilities.
  • Actively promote Achieve Twin Cities’ engagement opportunities to external partners and equip staff to promote these opportunities via their channels. 
  • Facilitate the tracking of partner engagement/activities and the annual effort to recognize and celebrate key community partners. 
  • Serve as primary point of contact for partnership inquiries, managing public inquiries and coordinating hand-offs to other Achieve team members as appropriate.
  • Identify specific opportunities for potential or new partners to engage directly with program teams and facilitate introductions. 
  • Support the Achieve marketing team in their work of telling our story, raising public awareness of our organization and programs and promoting avenues for engagement; creating marketing materials to engage and outline opportunities for volunteers and partners; and hosting events whose timelines, goals and content aligns with broader engagement strategy 

Volunteer Management and Coordination 

  • Create volunteer recruitment strategy, timeline and tactics, establishing priorities for volunteer recruitment based on needs and goals of program teams and broader organizational engagement strategy. 
  • Collaborate with program team leaders to understand their program and volunteer opportunities in order to target recruitment and match people to opportunities. 
  • Proactively pursue opportunities for bringing in volunteers whose profiles, skills and interests align with strategic priorities for programmatic volunteer needs, partnership development, fundraising, etc. Lead development of effective volunteer orientation/training tools and resources.   
  • Establish volunteer training and lead in development of orientation materials and requirements. 
  • Support the Events Manager to ensure volunteers are matched to opportunities, receive effective communication, and are tracked appropriately in SalesForce.
  • With support from Achieve monitoring and evaluation team, establish a feedback system for both program staff and volunteers. Review feedback at regular intervals and take or recommend action as needed
  • Lead volunteer stewardship, including establishing plans for ongoing engagement, recognition and communications.  
  • As capacity allows, provide on-site and other logistical support for program volunteer events  

Partnership Tracking and Data 

  • Provide input on the design of volunteer and partnerships data records and the features required to track and manage data records to create a 360 view of external engagement across the organization 
  • Identify key data to collect for purposes of programs/volunteerism and partnerships, and to facilitate the volunteer experience/engagement with Achieve  
  • Create reports and protocols for data administration relevant to external engagement and volunteerism, and support staff training on data system 
  • Conduct data entry, updates, audits and administration to support accuracy of records for volunteers and external partners  
  • Track and report on volunteer data, pulling lists and reports as needed.  
  • Support volunteer data administration, understanding how data is managed with ability to provide capacity support on volunteer/event records.
  • Use data to inform volunteer engagement steps and strategies 

Qualifications and Experience 


  • Ability to work collaboratively and effectively and build trusting relationships with colleagues, employer partners and young people.   
  • Commitment to anti-racism and equity in postsecondary career and education opportunities.   
  • Three years demonstrated success collaborating, leading and coordinating with colleagues and external partners. 
  • Proven ability to establish priorities and effectively manage complex, large-scale projects and strict timelines. 
  • Strong organizational and analytical skills; experience using complex data sets to establish strategy.  
  • Flexibility and persistence; ability to prioritize, adapt, innovate and solve problems in a fast-paced environment. 
  • Strong MS Word and Excel skills, excellent written and verbal communication, and problem-solving skills  
  • Experience working with relational databases (CRMs) and proven ability to use data to develop strategy and guide processes.  
  • Bachelor’s degree in relevant field.  
  • Commitment to Achieve Twin Cities mission, vision and values
  • Ability to work well with people with diverse backgrounds and experiences 


  • Knowledge and experience in career-readiness, secondary education, youth workforce development and/or engaging local Twin Cities business community.  
  • Experience with SalesForce and/or in marketing, communications or event planning.  
  • Experience working with populations similar to the young people we serve, and an open, positive attitude and commitment to youth.    

Compensation and Benefits 

  • $66,000 - $76,500 starting salary, depending on experience, with opportunity for compensation increases based on an annual performance review and to reflect pay parity across the organization. 
  • Full-time, exempt position.  
  • 18 paid holidays including 3 floating holidays and 8 half-day summer Fridays, 18 vacation days in year one (with increases based on length of employment), up to 10 sick days per year, and additional paid leave options for bereavement, compassionate leave, parental leave, and more. Hours are prorated for part-time employees. 
  • Other benefits include medical, health savings account option, dental, vision, life insurance and annual professional development funds.  
  • We offer a flexible schedule in a hybrid work environment that includes partial remote work. 

To Apply 

Applications are welcomed from a broad range of applicants. Send letter of interest and resume to HR@achievetwincities.org. This position is open until filled. Interested candidates are encouraged to apply immediately. 

Achieve Twin Cities is an Equal Employment Opportunity and Affirmative Action Employer 

Our Commitment to Equity   
Achieve Twin Cities is an equal opportunity and affirmative action employer that is committed to hiring talented individuals who are passionate about our mission and represent the diverse identities of the communities we serve. We acknowledge and honor the fundamental value and dignity of all persons. We do not tolerate discrimination and harassment on the basis of race, color, ethnicity, culture, religion, ability, veteran status, national origin, age, gender, gender expression, sexual orientation, class, or any other applicable legally protected characteristics. We seek to build a staff that is reflective of the students we serve and our values of equity and inclusion to embrace differences, eliminate racism and other forms of bias, and create an inclusive workplace where all employees feel valued, heard and respected.   

Applicants’ Rights under Federal Employment Laws