External Engagement Manager

• Set organization-wide goals for Achieve external engagement and partnership. With support and direction from the V.P. of Internships and Partnerships, select engagement targets for partnership development and align goals of Achieve program, marketing and development teams to establish organization-wide external engagement goals.  
• Establish and manage the execution of organization-wide engagement plans for select partners. With support of V.P. and Achieve strategic partnerships committee, 
• Outline steps, responsibilities and timelines for engaging strategic partners, ensuring clear ownership of each step and following up according to agreed timelines. 
• Develop systems (meetings, tools, frameworks) that facilitate all teams to share information and manage next steps of partnership development.
• Coordinate with key staff to reach agreed-upon goals, reinforcing individual areas of ownership while highlighting interconnectivity of roles and responsibilities.
• Actively promote Achieve Twin Cities’ engagement opportunities to external partners and equip staff to promote these opportunities via their channels. 
• Facilitate the tracking of partner engagement/activities and the annual effort to recognize and celebrate key community partners. 
• Serve as primary point of contact for partnership inquiries, managing public inquiries and coordinating hand-offs to other Achieve team members as appropriate.
• Identify specific opportunities for potential or new partners to engage directly with program teams and facilitate introductions. 
• Support the Achieve marketing team in their work of telling our story, raising public awareness of our organization and programs and promoting avenues for engagement; creating marketing materials to engage and outline opportunities for volunteers and partners; and hosting events whose timelines, goals and content aligns with broader engagement strategy 

Volunteer Management and Coordination 

• Create volunteer recruitment strategy, timeline and tactics, establishing priorities for volunteer recruitment based on needs and goals of program teams and broader organizational engagement strategy. 
• Collaborate with program team leaders to understand their program and volunteer opportunities in order to target recruitment and match people to opportunities. 
• Proactively pursue opportunities for bringing in volunteers whose profiles, skills and interests align with strategic priorities for programmatic volunteer needs, partnership development, fundraising, etc. Lead development of effective volunteer orientation/training tools and resources.   
• Establish volunteer training and lead in development of orientation materials and requirements. 
• Support the Events Manager to ensure volunteers are matched to opportunities, receive effective communication, and are tracked appropriately in SalesForce.
• With support from Achieve monitoring and evaluation team, establish a feedback system for both program staff and volunteers. Review feedback at regular intervals and take or recommend action as needed
• Lead volunteer stewardship, including establishing plans for ongoing engagement, recognition and communications.  
• As capacity allows, provide on-site and other logistical support for program volunteer events  

Partnership Tracking and Data 

• Provide input on the design of volunteer and partnerships data records and the features required to track and manage data records to create a 360 view of external engagement across the organization 
• Identify key data to collect for purposes of programs/volunteerism and partnerships, and to facilitate the volunteer experience/engagement with Achieve  
• Create reports and protocols for data administration relevant to external engagement and volunteerism, and support staff training on data system 
• Conduct data entry, updates, audits and administration to support accuracy of records for volunteers and external partners  
• Track and report on volunteer data, pulling lists and reports as needed.  
• Support volunteer data administration, understanding how data is managed with ability to provide capacity support on volunteer/event records.
• Use data to inform volunteer engagement steps and strategies 

Qualifications and Experience 

Required:  

• Ability to work collaboratively and effectively and build trusting relationships with colleagues, employer partners and young people.   
• Commitment to anti-racism and equity in postsecondary career and education opportunities.   
• Three years demonstrated success collaborating, leading and coordinating with colleagues and external partners. 
• Proven ability to establish priorities and effectively manage complex, large-scale projects and strict timelines. 
• Strong organizational and analytical skills; experience using complex data sets to establish strategy.  
• Flexibility and persistence; ability to prioritize, adapt, innovate and solve problems in a fast-paced environment. 
• Strong MS Word and Excel skills, excellent written and verbal communication, and problem-solving skills  
• Experience working with relational databases (CRMs) and proven ability to use data to develop strategy and guide processes.  
• Bachelor’s degree in relevant field.  
• Commitment to Achieve Twin Cities mission, vision and values
• Ability to work well with people with diverse backgrounds and experiences 

Preferred:  

• Knowledge and experience in career-readiness, secondary education, youth workforce development and/or engaging local Twin Cities business community.  
• Experience with SalesForce and/or in marketing, communications or event planning.  
• Experience working with populations similar to the young people we serve, and an open, positive attitude and commitment to youth.    

Compensation and Benefits 

• $66,000 - $76,500 starting salary, depending on experience, with opportunity for compensation increases based on an annual performance review and to reflect pay parity across the organization. 
• Full-time, exempt position.  
• 18 paid holidays including 3 floating holidays and 8 half-day summer Fridays, 18 vacation days in year one (with increases based on length of employment), up to 10 sick days per year, and additional paid leave options for bereavement, compassionate leave, parental leave, and more. Hours are prorated for part-time employees. 
• Other benefits include medical, health savings account option, dental, vision, life insurance and annual professional development funds.  
• We offer a flexible schedule in a hybrid work environment that includes partial remote work.