Monitoring & Evaluation Data Specialist
The monitoring and evaluation data specialist (“data specialist”) supports the manager of monitoring and evaluation (M & E) in developing and executing overall M & E strategy for Achieve Twin Cities. They are specifically responsible for managing the integration, storage and analysis of Achieve quantitative data in our Salesforce database. A major focus is building staff capacity to use our Salesforce platform and making data more accessible and useful to program and advancement teams so they can make better informed decisions related to service delivery and program improvement. Experienced Salesforce administrators are preferred but we will also consider providing Salesforce novices an opportunity to learn on the job and sponsoring Salesforce Administrator Certification after one year of training with Achieve. This position reports to the manager of monitoring and evaluation. Position open until filled.
The Young People We Serve
Twin Cities youth are our emerging leaders – talented, capable and ready to learn. We believe in the power of career and postsecondary readiness to enable young people to imagine and live rewarding lives, and we prioritize services for our students who face systemic barriers to access. 70% of Minneapolis Public Schools students are youth of color, 60% are eligible for free or reduced lunch, and 32% call a language other than English their home language, with nearly 90 different languages spoken in the district. In Saint Paul Public Schools, nearly 80% of students identify as non-white, two-thirds are eligible for free and reduced lunch, and over 125 languages and dialects are spoken in the district.
Duties and Responsibilities
Data process management
- Manage the timely importing of program data from multiple external databases into the Achieve Twin Cities central database in Salesforce
- Create data back-ups and ensure the security and confidentiality of student data within the Salesforce database
- Audit data for accuracy; investigate and resolve discrepancies
- Build reports and dashboards in Salesforce that highlight key program performance metrics and generate regular program activity reports to be shared with program staff and partners
- Update Achieve Twin Cities Salesforce data procedure manual as needed
Staff training and support:
- Lead on Salesforce end-user training and support including, but not limited to, data entry, list views, and report and dashboard functions; respond to user questions and troubleshooting
- Onboard new program staff on Salesforce use
- Collaborate on planning formal team trainings and conducting training sessions with program staff teams
- Maintain and update Achieve Twin Cities Salesforce user manual
- Visit Achieve Twin Cities Career and College Readiness school sites as needed to better understand our service delivery environments and adjust data processes to best suit end-users
Salesforce database maintenance and development:
- Manage Salesforce user profiles and permissions/data access to ensure user access and data security
- Review and prepare for Salesforce and Nonprofit Success Pack (NPSP) feature release updates (through Trailhead trainings as applicable) and follow through with implementation and rollout as needed
- Monitor and review all NPSP bug fixes and updates every two weeks and implement as needed
- Ensure adherence to data governance policies and practices, as well as data sharing agreements with external partners
- Analyze functional and technical requirements for enhancements to the existing Salesforce data tracking system and make limited structural changes
- Assist in planning future Salesforce use by other programs and teams at Achieve Twin Cities and facilitate the development of these solutions in partnership with Salesforce consultants
- Reformat historical data and migrate over to Salesforce system as necessary
- Maintain a healthy Salesforce org to ensure our Salesforce instance is running to its full potential
General support for broader monitoring and evaluation strategy:
- Support M & E manager in development and execution of the broader M & E strategy for Achieve programs, including theories of change, logic models, program performance metrics, etc.
- Assist with the development of data collection tools—such as surveys, forms, interviews, focus groups, etc.—and the establishment of corresponding data collection processes and management
- Support the fulfillment of data analysis requests from program management team, development team and other stakeholders as necessary, and help frame responses to performance and evaluation questions posed in stakeholder reporting
- Help reinforce and strengthen a healthy data culture at Achieve Twin Cities; support capacity-building for staff on how to effectively manage data systems and analyze data
Qualifications and Experience
- Associate or bachelor’s degree, or equivalent experience, with demonstrated experience in data management
- Proficient in Salesforce or similar databases, including modification of standard objects and fields, creation of custom objects and fields, creation of user profiles and allocation of roles and managing access
- Fluency with Microsoft Office software, including exceptional skill with Excel
- Ability to balance working independently and collaborating with multiple teams
- Ability to translate technical jargon to end-users
- Self-starter with willingness to learn and develop new skills, especially related to Salesforce and data management
- Strong attention to detail
- Excellent organizational and time management skills
- Commitment to Achieve Twin Cities mission, vision and values
- Ability to work well with people with diverse backgrounds and experiences
- Salesforce administrator certification
- Experience in conducting statistical analysis
- Familiarity with statistical analysis software such as SPSS or R
Compensation and benefits
- $55,000-65,000 starting salary, depending on experience, with opportunity for compensation increases based on an annual performance review and reflecting pay parity across the organization.
- Full-time, exempt position.
- For candidates with no prior Salesforce experience and/or that are not certified Salesforce administrators, we will provide time for self-administered training (via the Salesforce Trailhead Platform) and will sponsor their Salesforce admin certification after one year of working with Achieve Twin Cities.
- 18 days of paid time off (PTO) (with increases based on length of employment), 15-18 paid holidays including eight half-day summer Fridays.
- Other benefits include medical, HSA option, dental, vision, life insurance and annual professional development funds.
- We offer a flexible schedule that includes partial remote work (as we transition from remote work to a hybrid work environment).
Applications are welcomed from a broad range of applicantPriority given to applications received by September 9. Send letter of interest and resume to HR@achievetwincities.org. Position open until filled.
Achieve Twin Cities is an Equal Employment Opportunity Employer
About Achieve Twin Cities
Achieve Twin Cities (formerly AchieveMpls) rallies community support and delivers best-in-class programs to inspire and equip young people in Minneapolis and Saint Paul for careers, college and life. Our vision is that all young people have full and equitable access to postsecondary education and career opportunities, creating a more just and vibrant community. We direct career and college readiness centers in over 25 Minneapolis and Saint Paul public high schools; connect students with career exploration opportunities through Step Up and Achieve College Internships; host EDTalks and other public engagement events; and support MPS in securing grants and managing school funds, staff mini-grants and college scholarships. Learn more at www.achievetwincities.org.
Our Commitment to Equity
Achieve Twin Cities is committed to hiring talented individuals who are passionate about our mission and represent the diverse identities of the communities we serve. We acknowledge and honor the fundamental value and dignity of all persons. Our hiring decisions are guided by our equity values: embracing differences—race, culture, religion, ability, gender, gender expression, sexual orientation and class—eliminating racism and other forms of bias and creating an inclusive workplace where all employees feel valued, heard and respected.