Step Up Youth Services Assistant (temporary position)

Position Overview

The Step Up youth services assistant provides vital support to young people as they begin their participation in the Step Up Youth Employment Program, complete  work readiness training, are matched with summer career opportunities and navigate employer hiring and onboarding processes. This team member serves as a primary point of contact for youth and families who have questions, need to adjust their schedules or update their internship records.  

This is a five-month temporary position, ranging between 20-40 hours a week throughout the program cycle. The assistant must be available to work a schedule that allows them to communicate effectively with young people who are primarily in school during these months. Therefore, multiple weekday evening hours will be required, as well as potentially some weekend hours.

This position reports to the Step Up youth services manager.  Priority is given to applications received by December 5.

About Step Up

The Step Up Youth Employment Program prepares today’s youth for tomorrow’s careers by recruiting, training and placing more than 1,300 Minneapolis young people (ages 14-21) in paid internships each year with over 200 regional employers, from Fortune 500 companies and small businesses to public agencies and nonprofits. As one of the nation’s leading youth employment programs, Step Up leverages a collective of more than 200 partners spanning 15 industries and multiple sectors. Step Up has provided over 31,000 internships since 2003, yielding a competitive talent pipeline, a stronger economy and millions of dollars in wages for Step Up interns. Step Up is a partnership of the City of Minneapolis, Achieve Twin Cities, the Minnesota Department of Employment and Economic Development’s CareerForce Minneapolis and Project for Pride in Living. 

The Young People We Serve

Step Up supports historically underrepresented Minneapolis youth who are ready to navigate the professional world. Step Up interns are the leaders of tomorrow, the talent that will power our region and reflect the global fluency of our communities. Nearly 86 percent of Step Up interns are youth of color, and more than 50 percent come from immigrant families. Our recent interns were born in over 15 countries and speak more than eight unique languages. 

Duties and Responsibilities 
  • Track and respond to all phone calls and emails from participants and families, updating database records as necessary.   
  • Send reminders to participants and families about Step Up events and deadlines.  
  • Assist Step Up youth services manager with work readiness training and internship placement activities and events.
  • Prepare and send key program information to youth en masse at key points throughout the program cycle. 
  • Provide high-quality customer service for all Step Up inquiries. 
  • Create and maintain files for all participants in the database.
  • Other duties as assigned.  
Qualifications and Experience  


  • 1-2 years professional experience working with populations similar to the young people we serve 
  • An open, positive attitude and commitment to youth. 
  • Commitment to anti-racism and equity in accessing postsecondary career and education opportunities.
  • Excellent organizational skills with great attention to detail. 
  • Ability to independently, problem-solve, prioritize and balance multiple tasks with a high volume of phone and email traffic. 
  • Strong communication and customer service skills.  


  • Experience with youth training or development preferred. 
  • Microsoft Office experience.
  • Experience with relational databases preferred, ideally Microsoft Dynamics CRM.  

$20 per hour 

To Apply

Applications are welcomed from a broad range of applicants. Send letter of interest and resume to Priority given to applications received by December 5. Position open until filled.   

Achieve Twin Cities is an Equal Employment Opportunity Employer  

About Achieve Twin Cities  

Achieve Twin Cities (formerly AchieveMpls) rallies community support and delivers best-in-class programs to inspire and equip young people in Minneapolis and Saint Paul for careers, college and life. Our vision is that all young people have full and equitable access to postsecondary education and career opportunities, creating a more just and vibrant community. We direct career and college readiness services in over 25 Minneapolis and Saint Paul public high schools; connect students with career exploration opportunities through Step Up and Achieve College Internships; host EDTalks and other public engagement events; and support MPS in securing grants and managing school funds, staff mini-grants and college scholarships. Learn more at  

Our Commitment to Equity  

Achieve Twin Cities is committed to hiring talented individuals who are passionate about our mission and represent the diverse identities of the communities we serve. We acknowledge and honor the fundamental value and dignity of all persons. Our hiring decisions are guided by our equity values: embracing differences—race, culture, religion, ability, gender, gender expression, sexual orientation and class—eliminating racism and other forms of bias and creating an inclusive workplace where all employees feel valued, heard and respected.