Step Up Youth Services Associate

Position Overview

The Step Up Youth Services Associate works with school partners and directly with Minneapolis youth to support their participation in Step Up. As part of the Step Up program team, they develop and execute intern recruitment plans with local high schools, communicate effectively with young people, their families and advocates, and play a vital role in the development and execution of internship-readiness programming. The Youth Services Associate will be the lead student-facing member of our Step Up team and will support the interns’ on-the-job success through job coaching. This position reports to the Step Up Youth Services Manager.

About Step Up

The Step Up Youth Employment Program prepares today’s youth for tomorrow’s careers by recruiting, training and placing more than 1,300 Minneapolis young people (ages 14-21) in paid internships each year with over 200 regional employers, from Fortune 500 companies and small businesses to public agencies and nonprofits. As one of the nation’s leading youth employment programs, Step Up leverages a collective of more than 200 partners spanning 15 industries and multiple sectors. Step Up has provided over 29,000 internships since 2003, yielding a competitive talent pipeline, a stronger economy and millions of dollars in wages for Step Up interns. Step Up is a partnership of Achieve Twin Cities, the City of Minneapolis, Minnesota Department of Employment and Economic Development (DEED)’s CareerForcse Minneapolis, and Project for Pride in Living.

The Young People We Serve

Step Up supports historically underrepresented Minneapolis youth who are ready to navigate the professional world. Step Up interns are the leaders of tomorrow, the talent that will power our region and reflects the global fluency of our communities. Nearly 86 percent of Step Up interns are youth of color and more than 50 percent come from immigrant families. Our recent interns were born in over 15 countries and speak more than eight unique languages.

Duties and Responsibilities
  • Develop and strengthen relationships with school administrators, staff and students
  • Develop student recruitment and support plans with school leaders and school-based programs to maximize youth recruitment and participation opportunities
  • Develop and lead implementation of recruitment strategies and activities at designated schools
  • Deliver recruitment presentations to large and small groups of students
  • Support Step Up team in coordination and execution of mock interview events and intake conversation events
  • Conduct intake conversations with young people
  • Connect with young people through the phone to explain their internship placement and confirm commitment to the internship.
  • Serve as a job coach to offer ongoing support to interns and their supervisors during the summer internship period
  • Manage ongoing communications with young people, their families and their advocates through data entry, phone calls, emails and mass emails
  • Utilize CRM database to record, update and track youth services activities and progress
Required Qualifications
  • Bachelor’s degree from accredited college or university or equivalent work experience
  • Commitment to education equity, career and college readiness and workforce development
  • Proven record of working effectively with diverse student population
  • An open, positive attitude and commitment to youth
  • Ability to work collaboratively with school staff and community partners
  • Ability to take initiative to engage students, teachers and other school staff
  • Task-oriented, results-driven team player
  • Persistent, flexible and able to thrive in a fast-paced environment
  • Excellent oral and written communication skills
  • Ability to provide outstanding customer service
  • Determination and drive, excellent problem-solving skills
Preferred Qualifications
  • Competency in Microsoft Office and database applications; Microsoft CRM preferred
  • Knowledge and experience in work-readiness or secondary education preferred
Benefits and Pay
  • $37,000 - $42,000 starting salary, depending on experience, with opportunity for compensation increases based on an annual performance review and to reflect pay parity across the organization.
  • 18 days of PTO (with increases based on length of employment), 15-18 paid holidays, including eight half-day summer Fridays.
  • Other benefits include medical, HSA option, dental, vision, life insurance, annual professional development funds, opportunity for promotion to senior associate after one year and more.
  • We also offer a flexible schedule that includes partial remote work in a hybrid environment.
How to Apply

Applications are welcomed from a broad range of applicants. Send letter of interest and resume to Priority will be given to applications received by May 13. Position open until filled.



Achieve Twin Cities is an Equal Employment Opportunity Employer


Our Commitment to Equity

Achieve Twin Cities is committed to hiring talented individuals who are passionate about our mission and represent the diverse identities of the communities we serve. We acknowledge and honor the fundamental value and dignity of all persons. Our hiring decisions are guided by our equity values: embracing differences—race, culture, religion, ability, gender, gender expression, sexual orientation, and class—eliminating racism and other forms of bias and creating an inclusive workplace where all employees feel valued, heard and respected. Learn about our mission, vision and values.